9i999 Terms & Conditions
Please read these Terms carefully before using 9i999. By registering or using our platform, you agree to be bound by everything set out below.
By accessing, registering, or using any part of the 9i999 platform — including the website, mobile interface, games, and betting markets — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these Terms, you must stop using the platform immediately and may request account closure by contacting customer support.
These Terms & Conditions constitute the entire agreement between you and 9i999 regarding your use of the platform. They supersede all prior agreements and understandings. 9i999 reserves the right to update these Terms at any time. Continued use of the platform after any change constitutes acceptance of the updated Terms. It remains your responsibility to review these Terms periodically.
Use of the 9i999 platform is restricted to individuals who meet all of the following eligibility criteria. By using the platform, you confirm that you satisfy each requirement listed below:
- You are at least 21 years of age. 9i999 does not permit access or use by any person under 21 years old under any circumstances.
- You are accessing the platform voluntarily and on your own behalf, not as an agent, broker, or representative of any third party.
- You are not registered as a self-excluded player on 9i999 or under any applicable voluntary exclusion programme.
- You have not previously had an account closed by 9i999 for breach of these Terms or for fraudulent activity.
- You are using a payment method registered in your own name. Third-party deposits are not accepted under any circumstances.
To access the full features of 9i999, you must register a single personal account. You agree to provide accurate, complete, and current information during registration and to keep that information up to date at all times. The following account rules apply to all registered users:
- Each individual may hold only one 9i999 account at any time. Opening duplicate or multiple accounts is strictly prohibited and will result in suspension of all associated accounts and forfeiture of any balances therein.
- You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. 9i999 is not liable for losses resulting from unauthorised account access where you have shared your credentials.
- You must notify 9i999 immediately via live chat support if you suspect your account has been accessed without your authorisation.
- 9i999 reserves the right to request identity verification documents at any stage. Failure to provide satisfactory documentation may result in account suspension and withdrawal holds pending verification.
9i999 may conduct KYC (Know Your Customer) checks in line with standard financial compliance practices. You agree to cooperate fully with any such verification process. All personal data collected during KYC is handled in accordance with our Privacy Policy.
9i999 supports deposits and withdrawals through bKash, Nagad, Rocket, Upay, and major Bangladesh commercial and Islamic banks. The following payment terms apply to all transactions on the platform:
- The minimum deposit is ৳100. No platform fee is charged on deposits or withdrawals processed through 9i999's supported payment partners.
- All deposits must originate from a payment account registered in your own name. 9i999 does not accept third-party deposits. Deposits from unverified or third-party sources will be returned and the account suspended pending investigation.
- Withdrawal requests are subject to identity verification. Where KYC has not been completed, 9i999 may hold withdrawal requests until verification is finalised.
- Withdrawals must be made to the same payment method used for the original deposit where technically possible. If unavailable, 9i999 may request alternative verified account details.
- 9i999 does not store your bKash PIN, Nagad PIN, or bank account password at any point. All payment credentials are processed exclusively through each provider's own certified secure gateway.
9i999 reserves the right to conduct additional transaction monitoring for fraud prevention, anti-money-laundering compliance, and responsible gaming management. Transactions that trigger monitoring thresholds may be subject to a short review before processing is completed.
9i999 offers promotional bonuses from time to time, including welcome bonuses, free spins, deposit match bonuses, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions in addition to any specific terms stated at the time of the offer:
- Wagering requirements must be met before bonus-derived winnings can be withdrawn. Standard rollover requirements will be stated clearly at the time of each promotional offer.
- Any attempt to exploit bonuses through matched betting, arbitrage, or coordinated multi-account play constitutes abuse and will result in forfeiture of the bonus and any associated winnings, and may lead to account suspension.
- 9i999 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice if technical errors affect the promotion's operation or fraudulent activity is detected.
- Players who have activated self-exclusion are not eligible to claim or redeem any bonus or promotional offer. Attempts to circumvent self-exclusion controls to access promotions will result in permanent account closure.
You agree not to engage in any of the following prohibited activities while using 9i999. Violation of any prohibition below may result in immediate account suspension, forfeiture of account balance, and referral to relevant authorities where applicable:
- Using the platform to launder money, including placing wagers using funds derived from criminal or illegal activity.
- Registering more than one account, accessing the platform using another person's credentials, or assisting an ineligible person to access the platform.
- Using any automated software, bot, script, or algorithmic tool to interact with games or betting markets in a manner inconsistent with genuine individual play.
- Attempting to reverse-engineer, decompile, interfere with, or disrupt any part of the platform's technology, games, or security infrastructure.
- Providing false identity information during registration or KYC, or submitting forged, altered, or fraudulent documents in connection with your account.
Each game on the 9i999 platform is governed by its own individual game rules, accessible within the game interface. Where a game's specific rules conflict with these general Terms, the game-specific rules prevail in respect of gameplay mechanics only. All other provisions — including eligibility, payment, bonus, and responsible gaming clauses — apply universally regardless of the game being played.
All slot games use certified RNG systems provided by the game studios. All live casino games use licensed live dealer equipment operated by Evolution Gaming or Ezugi. Published RTP figures reflect each studio's own certified rates. 9i999 does not modify or override certified game outcomes provided by its studio partners.
9i999 is committed to responsible gaming and is strictly for adults aged 21 and above. The following player protection tools are available to all account holders directly from account settings:
- Deposit limits: You may set daily, weekly, or monthly deposit limits. Limits take effect immediately and can only be increased after a mandatory cooling-off period.
- Loss limits: You may cap the maximum amount you are willing to lose within a defined period. Reaching your loss limit will temporarily restrict further wagering until the period resets.
- Session reminders: You may configure time-based notifications that alert you to how long you have been playing during a single session.
- Self-exclusion: You may voluntarily exclude yourself for a defined period or permanently. During exclusion, your account will be locked and you cannot deposit, wager, or access bonuses. Self-exclusion cannot be reversed before the exclusion period expires.
9i999 reserves the right to suspend, restrict, or permanently close any account at its sole discretion in the following circumstances:
- Breach of any provision of these Terms & Conditions, including but not limited to the prohibited conduct outlined in Clause 6.
- Reasonable suspicion of fraudulent activity, money laundering, identity fraud, or collusion with other players to manipulate game or betting outcomes.
- Failure to complete identity verification when requested, or submission of documentation reasonably believed by 9i999 to be forged, altered, or fraudulent.
To the fullest extent permitted by applicable law, 9i999 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including loss of funds resulting from technical failures, interrupted connectivity, game malfunctions, or force majeure events. 9i999's total aggregate liability to any user in respect of any single incident shall not exceed the value of the funds held in that user's account at the time of the incident.
9i999 makes no warranty that the platform will be available without interruption, or that games and betting markets will be free from errors at all times. Scheduled and unscheduled maintenance may temporarily affect availability. 9i999 will use reasonable endeavours to minimise downtime and communicate planned maintenance periods in advance where possible.
All content on the 9i999 platform — including website design, layout, graphics, logos, software, game interfaces, text, and marketing materials — is the intellectual property of 9i999 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial recreational purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the platform's content without the prior written consent of 9i999.
9i999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 9i999 will use reasonable efforts to notify registered users via their registered contact details or by displaying a notice on the platform. Updated Terms are effective from the date of publication. Continued use of the platform after publication of updated Terms constitutes acceptance of those changes. If you do not agree, you must stop using the platform and may request account closure by contacting customer support via live chat.
If you have any questions about these Terms & Conditions, or wish to raise a complaint, request account closure, or access responsible gaming tools, please contact the 9i999 customer support team via live chat on the platform. Our support team is available 24 hours a day, 7 days a week. For written correspondence, you may use the email address listed in the footer of this page. Please note that email addresses on this site are displayed as plain text and are not clickable links.
Have Questions About These Terms?
Browse our FAQ for quick answers, or visit our Responsible Gaming page to learn about the player protection tools available on your 9i999 account.