9i999 Privacy Policy
Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we keep it safe on the 9i999 platform.
9i999 ("we", "us", "our") is committed to protecting the personal data of everyone who uses our platform. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with the 9i999 website and mobile interface, including all gaming, sports betting, and account management services offered therein.
By registering an account or using any feature of the 9i999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the platform. This Policy applies to all registered users and visitors to the 9i999 platform regardless of location.
We collect personal data only where it is necessary to provide our services, meet legal obligations, and protect the security of our platform and users. The categories of data we collect include:
- Registration data: full name, date of birth, mobile number, and email address provided when you create your 9i999 account.
- Identity verification documents: national ID, passport, or other government-issued identification submitted during KYC review.
- Transaction data: deposit and withdrawal records, payment method identifiers (e.g. bKash account reference), and transaction timestamps.
- Gaming activity data: wager history, game sessions, bet amounts, winnings, bonus redemptions, and responsible gaming tool usage.
- Technical data: IP address, device type, browser type and version, operating system, session duration, and referring URLs collected automatically when you access the platform.
- Communication data: messages, queries, and complaints submitted to our customer support team via live chat or email correspondence.
All personal data collected by 9i999 is used exclusively for the following lawful purposes. We do not use your data for any purpose not described in this Policy without obtaining your prior consent:
- Account creation, verification, and ongoing management, including identity confirmation required under KYC obligations.
- Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported Bangladesh bank accounts.
- Fraud prevention, anti-money-laundering monitoring, and responsible gaming management, including enforcing self-exclusion and deposit limit settings.
- Improving platform performance, personalising your experience, and conducting internal analytics to understand how users interact with our games and betting markets.
9i999 processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: processing required to create and manage your account and to provide the services you have requested, including payment processing and game access.
- Legal obligation: processing required to comply with applicable financial regulations, anti-money-laundering laws, and age verification requirements.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming management, and internal analytics where these interests are not overridden by your data protection rights.
- Consent: processing for optional communications such as promotional emails or SMS notifications, where you have explicitly opted in. You may withdraw consent at any time by contacting support.
Where processing is based on consent, withdrawal of that consent will not affect the lawfulness of processing carried out before the withdrawal.
9i999 does not sell, rent, or trade your personal data to any third party. We may share your data only in the following strictly limited circumstances:
- Payment partners: transaction data is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to process deposits and withdrawals on your behalf.
- Game studio providers: session and wagering data is shared with licensed studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) for game delivery and RNG audit purposes only.
- Legal and regulatory authorities: where required by applicable law, court order, or regulatory investigation, we may disclose personal data to the extent required and no further.
- Fraud prevention services: anonymised or pseudonymised technical data may be shared with trusted fraud detection services to protect the integrity of the 9i999 platform.
9i999 uses cookies and similar technologies to operate the platform, remember your session, and analyse usage patterns. The cookies we use fall into the following categories:
- Strictly necessary cookies: essential for the platform to function. These include session authentication tokens that keep you logged in. They cannot be disabled without breaking core functionality.
- Analytics cookies: used to understand how users navigate the platform so we can improve page performance, game discovery, and overall user experience. Data is aggregated and anonymised.
- Preference cookies: used to remember your settings such as language preference and responsible gaming tool configurations between sessions.
- You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.
- 9i999 does not use advertising or retargeting cookies and does not share cookie data with advertising networks.
As a user of the 9i999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our customer support team via live chat:
- Right of access: you may request a copy of the personal data 9i999 holds about you at any time.
- Right of rectification: you may request correction of any inaccurate or incomplete personal data held about you.
- Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: you may request that we restrict the use of your data in certain circumstances, for example where you contest the accuracy of the data.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
We aim to respond to all data rights requests within 30 days. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you.
9i999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- SSL/TLS encryption for all data transmissions between your device and 9i999 servers, ensuring that your session data, payment references, and account credentials are never transmitted in plain text.
- Access controls restricting internal access to personal data on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
- Regular security assessments and monitoring of our infrastructure for vulnerabilities. In the event of a data breach that poses a risk to your rights, we will notify affected users promptly.
9i999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. The specific retention periods that apply to different categories of data are as follows: account registration data is retained for the duration of your account and for a period of five years following account closure; transaction and gaming activity records are retained for five years from the date of each transaction in line with standard financial record-keeping requirements; identity verification documents submitted during KYC are retained for five years from the date of submission or from the date of account closure, whichever is later; technical and analytics data is retained in aggregated or anonymised form indefinitely for platform improvement purposes.
When your data is no longer required for any lawful purpose, it will be securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of your data subject to our legal retention obligations by contacting customer support.
9i999 is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. The following measures are in place to prevent underage access and data collection:
- Date of birth is collected at registration and users who indicate an age below 21 are denied account creation immediately.
- KYC identity verification confirms the age of users before withdrawals are permitted and may be triggered at any stage of the account lifecycle.
- Where 9i999 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the account will be permanently closed.
- Parents or guardians who suspect that a person under 21 has created a 9i999 account should contact our customer support team immediately via live chat so the account can be reviewed and closed.
- If you are under 21, you must not register an account or provide any personal data to 9i999. Attempting to circumvent age controls constitutes a breach of our Terms & Conditions.
9i999 primarily processes personal data within secure server infrastructure. Where data is transferred to or processed by third-party service providers (such as game studios or fraud prevention services) located outside Bangladesh, we ensure that appropriate safeguards are in place. These safeguards include contractual data protection clauses that require any recipient to handle your data to at least the same standard as 9i999 does under this Privacy Policy.
We do not transfer your data to jurisdictions that do not provide an adequate level of data protection without first putting in place contractual safeguards. You may request details of any international transfers affecting your personal data by contacting our support team.
9i999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. When we make material changes, we will display a notice on the platform and, where feasible, notify registered users via their registered contact details. The updated Policy will be effective from the date it is published on the platform. We encourage you to review this Policy periodically. Continued use of the platform after changes are published constitutes acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9i999 handles your personal data, please contact our customer support team via live chat on the platform, available 24 hours a day, 7 days a week. For written correspondence, you may use the email address displayed in the footer of this page. Please note that the email address is shown as plain text only and is not a clickable link. We take all privacy enquiries seriously and aim to respond within 30 days.
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